Customer Service: 410-675-0040



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Bismillah ir-Rahman ir-Raheem -- In the Name of God, the Most Beneficient, the Most Merciful,



Our Purpose --
To help people get into Paradise, through wholesome Islamic products and services, in the most exceptional style.


Our Mission --

Islamic Bookstore.com aims to deliver new and interesting Islamic and Muslim-themed products, in the fastest, most efficient way; through superior service, competitive prices, all done in an excellent manner, adhering to the natural Islamic tradition of integrity in business dealings.


Who We Are --
Metric Networks Inc. DBA Islamic Bookstore.com, founded in 1996, is a Baltimore-based retailer of Islamic and Muslim-themed books and other media and religious and cultural products. We have customers in all 50 U.S. states, Canada, United Kingdom, Singapore, Malaysia, and more than 30 other countries.




Using the latest technology and resources available to us, we aspire to empower ourselves and those we work with to meet and exceed the expectations of our customers and those who put their trust into us. It is our goal to serve also by following and adhering to the Islamic principles and guidelines set forth by the natural Islamic tradition, and other accepted sources which promote honesty, integrity, faithfulness, and goodwill towards others.



Islamic Bookstore.com Building
3840 Bank St. Baltimore MD 21224
Our 30,000 sq. ft. distribution center in Baltimore
We carry and stock in-house over 5000 unique Islamic products! Trust that when you buy from IslamicBookstore.com, you are working with a dedicated team committed to the highest levels of excellence in Islamic product and service!


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  • In business over 10 years

    History: Metric Networks, Inc. (DBA IslamicBookstore.com) was incorporated in 1996 in the State of Maryland as a corporation.
    Federal ID: 52-200xxxx (full number provided upon request).
    Maryland Sales & Use Tax # - provided upon request.


    Maryland Trader's License # - provided upon request.







    100% Online Safety Guarantee:

    You are 100% protected against credit card fraud when you shop online at IslamicBookstore.com. If, after reading this information, you are still uncomfortable shopping online, you have more choices:

    Order via phone 1-410-675-0040 or fax your order to us at 1-410-675-0085. Or you can mail it to us with payment

    IslamicBookstore.com utilizes SSL (Secure Socket Layer) technology. Secure socket layers encrypt credit card information so it can't be read by anyone but IslamicBookstore.com. As mentioned above, shopping at IslamicBookstore.com is 100% safe - guaranteed! In the unlikely event of an unauthorized use of your credit card, we will reimburse you if you properly notify your bank or credit card company and they do not cover all fraudulent charges. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 in charges accrued because of unauthorized use of your credit card. If your bank does hold you liable for any portion of the $50, we will reimburse you for up to $50 if the unauthorized use of your credit card resulted through no fault of your own while ordering from IslamicBookstore.com. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

    Thank you for taking the time to learn more about our company, which is a 2-year consecutive:

    Yahoo Top Ranked Store
    (Customers on the Internet give Yahoo! Top Service stores the highest ratings for overall customer service, ease of use of website, security and privacy issues, value of products, and more.)




    Contact Information:

    Customers can now email our new Customer Service email address for all current customer concerns: service @ islamicbookstore.com (order check-ups, order changes, product inquiries, etc.)

    For all non-customer service related issues (new product announcements, letters to IslamicBookstore.com administration, etc.), please email admin @ IslamicBookstore.com.


    Mailing address:

    Islamic Bookstore .com
    3840 Bank St.
    Baltimore, MD 21224-2522
    USA

    telephone (410) 675-0040 fax (410) 675-0085

    (Use this address for correspondence and payments via check or money order. Note all orders placed via check or money order must have payments mailed to us before we can dispatch your order. Personal checks take 2-3 weeks to clear before dispatch can be made. Thank you.)

    For phone orders, information, and customer service, please call +1 410-675-0040. You can also fax your order, with payment information (such as credit card) to +1 410-675-0085.

    Retail Store:

    For information on our (only) retail store in Baltimore, Maryland, USA, click here.

    Shipping and Delivery Information:

    Please note the following terms in shipping:

    Number of Days Before Delivery:

    All shipping time in transit quotations = number of days equals number of business (non-working, which does not include weekends) from the time we dispatch your order, which usually occurs within 12-48 hours of our receipt of your paid order. (For example, 3-5 day delivery means 3 to 5 business days after we dispatch your order. If including a weekend, this could mean 5 to 8 days). Major U.S. Holidays count as non-working days. Thank you. Next-Day, 2-Day, and 3-Day orders have a cut off time of 12PM noon EDT (orders received after 12PM noon ship out the following business day).

    Most orders ship from our central warehouse in Baltimore, Maryland. East coast paid orders generally take 2-3 business days via UPS Ground. West coast orders take no less than 5 business days by UPS Ground. For very economical shipping taking 4-10 days, choose USPS Media Mail Bookrate for lower prices. East coast destinations generally take 5 days, and farther destinations (such as west coast, or southwest US), take around 10 days.



    On occasion, we may change your shipping method (at no cost to you) when a substitute method will reach you faster.





    Next Day and 2-Day Shipping Note

    NOTE: If you choose UPS Next Day Air Saver or UPS 2-Day Air shipping method, UPS does not normally deliver on Saturdays, so if you order for a delivery that would get to you on Saturday, it will arrive on Monday or Tuesday.

    Gift Certificates:

    We offer online gift certificates at our gift certificates section. These will be emailed to the gift recipient once you check out.

    International Shipping: (any country outside USA)

    We recommend Worldmail, where available, (which takes approximately 2-4 weeks) for most orders being shipped outside the U.S. Major European countries (UK, France, Germany, etc.) take about 2 weeks for delivery. Major Asian countries (Malaysia, Singapore, etc.) take ~ 3 weeks. Australia/New Zealand take ~ 4 weeks.

    For express (rush) shipping, we highly recommend "Global Express Mail (GEM)," which takes roughly 4-10 days. Choose UPS Worldwide Express, which takes 2-3 days, guaranteed, for the absolute fastest international shipping.

    Important Note about Customs & Duties, and International Shipping -

    All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.



    Please note: IslamicBookstore.com cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.



    Also, IslamicBookstore.com is not responsible for any damage occurred in international shipping, due to mis-handling by Customs or any other party. IslamicBookstore.com will not credit or refund any international shipping & handling charges at any time. Your sole remedy is to return ordered products to us, in same new condition, at your expense. You will be credited for the purchase price of items only.






    Delivery Note
    : Due to occasional delays with customs to certain countries (in particular, South Africa, Australia and New Zealand), certain packages may take up to 4-8 weeks to deliver. Please be advised if you order with the shipping methods of Worldmail or USPS Airmail, on rare occasions, your package may take 4-8 weeks to deliver.

    Special Note about UPS shipping to outside USA (including Canada):

    If you choose UPS Worldwide Express or UPS Canada Standard as your shipping method, you may incur a separate fee, charged from UPS (our courier of choice). This fee, which IslamicBookstore.com does not collect, covers import fees, GST taxes, and other import-related charges that are charged to couriers. We have no control over these. If you choose Worldmail as your shipping option, you will not be charged any of these courier-specific fees, as Worldmail packages get delivered to you by your local postal system.

    Payment Options:

    We accept every major credit card, including:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Diner's Club
  • Carte Blanche

    We also accept non-card payments, including:
  • Check or money order (order ships when we receive payment)
  • Bank wire transfer (for international customers)
  • International money orders (in US dollars, international customers)

    Return Policy:

    Return Policy: The following section outlines our return policy. At IslamicBookstore.com, customer service is a top priority and we strive to make sure that our store policies are fair to all parties involved. If the situation mandates it, we reserve the right to amend the following policies on a case by case basis. Feel free to call or email us if you have any questions about this policy, or have any other inquiries about our store.

    As a general guideline, please be sure to inspect your order immediately upon receipt of the shipment so that in the event of a problem, the situation can be resolved as soon as possible. If an item needs to be returned, please package it properly, and ship back to us. If the return is a result of our error, we will arrange for payment all postage expenses. Please ship back to us via USPS Media Mail or UPS Ground only.

    All items carry a money-back guarantee. If you are not satisfied with your item, please return it, within 5 days of receipt, for a full refund of product purchase price.

    International Order Information:

    For detailed information on orders being sent to countries other than USA or Canada, and for bank payment and other details, click here.

    Our Publishers:

    Through our reputation for honesty and fairness in business practices, we are officially authorized resellers for many major Islamic publishers, including:


    Legal and Copyright Notices

    COPYRIGHT

    All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Metric Networks Inc. (T/A IslamicBookstore.com) or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Metric Networks Inc. (T/A IslamicBookstore.com) and protected by U.S. and international copyright laws. All software used on this site is the property of IslamicBookstore.com (T/A IslamicBookstore.com) or its software suppliers and protected by United States and international copyright laws.

    PRODUCT DESCRIPTIONS & PRODUCT IMAGES

    IslamicBookstore.com attempts to be as accurate as possible. However, IslamicBookstore.com does not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current, or error-free. If a product offered by IslamicBookstore.com itself is not as described, or its image does not match exactly, your sole remedy is to return it in unused condition. (shipping charges to be borne by customer, at management discretion).

    COMPANY INFORMATION

    IslamicBookstore.com is a wholly owned subsidiary of Metric Networks, Inc. and is registered in the state of Maryland as a corporation.



  • Shipping Information:

    Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.

    Refund, Returns and Cancellation Policies:

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    Frequently Asked Questions:

    Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.

    They had the books that other stores were out of--at better prices! ... read more

    - Naveed S, PA

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