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FAQs (Frequently Asked Questions) - Check here first, before
emailing us. We have answers to most commonly asked questions.

1. Do you ship to addresses outside the USA?

2. I would like to place an order, and pay for it via check or money order. What do I do?

3. What is your return policy?

4. What if I do not want to pay by credit card?

5. I reside outside of the U.S. and would like to pay for my order through bank (wire) transfer. How may I do this?

6. How safe is it for me to send my credit card details to you via the Internet?

7. I live in (insert your country here). Are your products available here?

8. Are there any countries which you do not normally ship to?

9. My package will be delivered outside the USA. Do I need to pay customs and duties?

10. My question is not answered here. What should I do?




1. Do you ship to addresses outside the USA?

Yes! We ship to most countries. To calculate your shipping & handling (p&p) charges, add item(s) to your shopping cart (as normal), and when you check-out, indicate in the Ship To: section your country's information. You will be given the shipping & handling charges before confirming your order. There are some countries which we do not normally ship to. If your country is not listed, please email or fax your order, with payment information, to us.

Please note: IslamicBookstore.com cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.



2. I would like to place an order, and pay for it via check or money order. What do I do?

You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process. When you reach the billing address page (Payment), simply print the page (which has listed the items you desire, and the total amount plus shipping), fill it out with your name/address/phone number/email address and send it with your payment payable to:

Islamic Bookstore .com
3840 Bank St.
Baltimore, MD 21224-2522
USA


Once we receive your payment, your order will be dispatched. Personal checks over US$20 may take up to 7 business days to clear before dispatch.

3. What is your return policy?

Within 5 days of receipt, we will accept for return any non-shrinkwrapped item. Must be returned in same condition as received. Shipping charges will only be refunded if the return is a result of our error.

4. What if I do not want to pay by credit card?

We understand many people do not like credit cards, for obvious reasons. For this reason, we have a "Pay by Check or Money Order" payment method in our shopping cart. Simply choose this method and submit your order. You will get a reply email confirming your order. Please print this page and send along with your check or money order (to the address listed above). Upon receipt of payment, your order will be dispatched to you.

5. I reside outside of the U.S. and would like to pay for my order through bank (wire) transfer. What are your bank details?

Please add US$15 to any wire transfer you send us. Our bank charges us this amount to receive any incoming wire transfer. $15 should be added to your TOTAL amount due.

If paying by international bank money transfer, please contact us for our bank account information.

6. How safe is it for me to send my credit card details to you via the Internet

IslamicBookstore.com's website employs SSL and CISP security protocols (most state-of-the-art Net secure transmission safeguards), which capably handle our private communications. Insha'Allah, your credit card details will be safely transmitted and will not be viewed by any third party. You can also fax your credit card information to us at +1 410-675-0085 (fax number).

7. I live in (insert your country here). Are your books available here?

Probably not. We offer books (and other items) published and produced from around the world. Some of our books may be available in your local country, but most probably are not. We have affordable shipping options for final destinations outside of the United States. Our only retail establishment (at this time) is in Maryland, USA. (45 minutes from Washington, DC)

8. Are there any countries which you do not normally ship to?

Currently, we are unable to ship online orders to the following countries: Belarus, Indonesia, Liberia, Pakistan, Nigeria, and Romania. If you would like us to ship to any of these countries, please fax us your order with all details. We will reply back insha'Allah within 1 business day with pertinent information.

10. My question is not answered here. What should I do?

Check our Info page. If you still have a question, email our Customer Service Dept. at service @ IslamicBookstore.com. We would be happy to hear from you.

Always ship fast, and great books! ... read more

- Mukarram S, CA

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